Warranty Information

InkOwl.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order for refund or exchange within 30 days from the date of shipment.

How to return an order:

1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, send us an email requesting an RMA and we will email you all the necessary information, the email address is info@inkowl.com

2. How to Package Your Return: Package all your items in the original packaging. Include the return number, invoice and other materials sent to you by InkOwl.com

3. Shipment and Insurance: Make sure you can track your package. This will help guarantee that the package arrives at InkOwl.com for quick and easy refunding.

4. All Return Packages should be Mailed to:

In USA:
InkOwl
102 W. Service Rd, #122
Champlain, NY 12919

In Canada:
InkOwl 
PO Box 72052
Bois-des-Filion, QC J6Z 4N9

Return Process

The InkOwl.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. InkOwl.com will refund the full cost of the item excluding shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return

-Packages without a return authorization number (RMA#) will not be accepted for refund.

-Items must be returned in the same condition as they were sent from InkOwl.com within 30 days from the date of shipment.

Credit Card Enquiries

For any information or requests concerning credit card refunds based on returns, you can contact us by email at anytime or by phone between 9:00AM-6:00PM (EST) Monday to Friday


FOLLOW
JOIN OUR MAILING LIST
Enter your email address to receive InkOwl's monthly newsletter containing updates and promotions regarding InkOwl's products. You can withdraw your consent at any time.

Inkowl® is a registered trademark of 9942602 Canada Inc.   All rights reserved.
Brother®, Canon®, Dell®, Epson®, HP®, Lexmark®, Samsung® and other manufacturer brand names and logos are registered trademarks of their respective owners who have no association with or make any endorsement of the products or services provided by inkowl.com. Any use of a brand name or model designation for a non-OEM cartridge or product is made solely for purposes of demonstrating compatibility.