Warranty Information

InkOwl.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order for refund or exchange within 30 days from the date of shipment.

How to return an order:

1. Obtain the Return Authorization Number: To generate an RMA (return authorization) number, send us an email requesting an RMA and we will email you all the necessary information, the email address is [email protected]

2. How to Package Your Return: Package all your items in the original packaging. Write the provided RMA number on the outside of the package, and be sure to include the invoice and other materials sent to you by InkOwl.com

3. Shipment and Insurance: Make sure you can track your package. This will help guarantee that the package arrives at InkOwl.com.

4. All Return Packages should be Mailed to:

In USA:
InkOwl.com
102 W. Service Rd, #122
Champlain, NY 12919

In Canada:
InkOwl.com
4480A Boul. de la Grande-Allee
Boisbriand, QC J7H 1R9

Return Process

The InkOwl.com warehouse will inspect and verify the condition of the item once we receive the return. For a full refund, items must be returned in the same condition as they were sent, unless otherwise agreed upon. InkOwl.com will refund the full cost of the item excluding shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Please allow 2-4 weeks for the issuing of refunds.

Required Conditions of Return

-Packages without a return authorization number (RMA#) will not be accepted for refund.

-Items must be returned in the same condition as they were sent from InkOwl.com within 30 days from the date of shipment, unless otherwise agreed upon.

Credit Card Inquiries

For any information or requests concerning credit card refunds based on returns, you can contact us anytime.