PRIVACY POLICY

This Privacy Policy explains how Inkowl collects, uses, processes, discloses, and protects your personal information when you visit our website or place an order by phone and how you can exercise your privacy rights and make certain choices about your personal information.

What personal information we collect

Personal information is any information that may identify you as an individual.

When you contact us, to purchase any products or services, to sign up for newsletters, to create an online account, or otherwise engage with us on our website, we may collect personal information from and about you, such as your full name, billing and shipping address, payment information, telephone number, email address, username, password and your comments and feedback. This information is used to provide our products and services to you.

When you visit our website, we may use cookies and other automatic data collection technologies to collect personal information with your consent, where required, such as your IP address, technical usage, browser type, time zone settings, operating system, unique device identifiers, search history, and page response times. This data helps us understand how you use the website, including site features and content, so we can improve our website with you in mind, ensuring we make smart decisions that give you the best browsing experience. We also use this data to promote our services through marketing and advertising. You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of our website’s features. You can read more about our use of cookies in our Cookie Policy. OurCookie Policy can be found below.

How we may use your personal information

We use this personal information for the following purposes:

• to fulfill the services and products you have requested, including to process payments;
• to improve our website and to provide you with a personalized experience;
• to identify you when you return to our website or when you contact us;
• with your consent, to send promotional communications, such as newsletters, special offers, or other promotions;
• to allow you access to your account;
• to contact you in regards to your inquiries; and
• to protect our or third-parties’ legitimate interests, including to enforce rights or to comply with applicable laws.

When you purchase our products from other sites, such as Amazon.com, we only collect your name and shipping address so we can deliver our products to you. Any personal information you provide to those sites is subject to the privacy policy of those websites.

You may refuse to provide us with your personal information, but some personal information is necessary so we can provide you our products and services.

How we disclose your personal information

With your consent, where required, we may disclose your personal information:

• to service providers who help us provide our services and products to you;
• to a buyer or a successor in the event of a merger, restructuring, or other sale or transfer of some or all of our assets; and
• to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others.

Where we share your personal information with these third-parties, these third parties are under legal and contractual obligations to adhere to applicable privacy and data protection legislation, to safeguard personal information in accordance with the sensitivity of the information, to only use the personal information provided to them for the purposes in which it was disclosed, and to comply with this policy.

We may also share your personal data to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Inkowl, our customers, or others.

How we protect your personal information

The security of personal information is important to us. We use reasonable and appropriate security measures to protect your personal information against unauthorized use, loss, access, modification, destruction or disclosure while it is in our custody or under our control. These measures include physical, organizational and technological measures. Physical measures include secure work areas, and technological measures include encryption, firewalls, anti-virus and system security monitoring. Organizational measures include the use of access controls to restrict access to personal information on a “need to know” basis for our employees, contractors and agents.

Location and retention of your personal information

The personal information we collect may be stored and processed in Canada and the United States. Information that is stored in the United States is subject to the laws of the United States. If your personal information is transferred outside of your jurisdiction, we will take steps to ensure your information is adequately protected in accordance with applicable privacy and data protection laws.

The time periods for which we retain your personal information depend on the purposes for which we use it. We will keep your personal information for as long as you are a registered subscriber, customer or user of our products or for as long as we have another business purpose to do so and in accordance with our retention policy. Except as required by law, we will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any product warranties, offering support services, or meeting any legal, accounting, or reporting requirements.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. None of our products are intended for use by children under the age of 13. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us using the Contact Us details below and we will promptly respond.

Your Rights

Depending on where you reside, you may have one or more of the following rights relating to your personal information. Some of these rights will be subject to specific requirements or limitations under applicable law. Available rights may include:

• Opt-out: you may “opt-out” or withdraw your consent at any time to the collection, use, disclosure or any other form of processing of your personal information by Inkowl.
• Access, correct and erase: you may have the right to request access to and obtain a copy of any of your personal information that we hold, to request the correction of any inaccurate, outdated or incomplete information related to you or to request the deletion of your personal information under certain circumstances. You also have the right to know the types of personal information is being collected, whether your personal information is being sold or shared, and to whom it is being sold or shared.
• Data portability: you may have the right to receive all such personal information which you have provided us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another entity where this is technically feasible.
• Objection or restriction of processing: you may have the right to object to or restrict our processing of your personal information under specific circumstances. Where your personal information is subject to restriction we will only process it with your consent or for the establishment, exercise or defense of legal claims.
• Rights to object to the sale of personal information: you may have the right to opt-out of the sale of personal information to third-parties.
• Right to object to processing (including profiling): you may have the right to object to processing where we are relying upon legitimate interests to process personal information. Where we rely upon legitimate interest as a basis for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.
• Right to object to direct marketing (including profiling): you may have the right to object to our use of your personal information (including profiling) for direct marketing purposes.
• Right to equal service and price: you have the right to be free from discrimination, for instance, being charging a different price or providing a different quality of goods or services to you for exercising your rights.

If you wish to exercise any of these rights, please contact us by sending an email to [email protected]. We will respond within 30 days. We may not accommodate a request if we believe the change would violate any law or legal requirement. If we cannot accommodate a request, we will provide you with a justification. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.

Contact us

For personal information queries and concerns, please contact us by emailing us at [email protected]. Should your concerns remain unaddressed, you can contact the data protection authority in your country.

We may make changes to this Privacy Policy to reflect our current use and treatment of your personal information. If we change the way we handle your personal information, we will update this Privacy Policy and notify you or seek your consent as and when appropriate.

Last modified: December 21, 2020

COOKIE POLICY

We make use of cookies to optimize and improve the functionality of our website. As we aim to protect your privacy and improve the user-friendliness of your visit to any of our websites, we feel it is important that you know how and why we use cookies. This policy provides information about our use of cookies.

What are cookies?

Cookies are small and simple text files that are stored by your computer or mobile device when you use our website. Nearly all existing websites make use of cookies.

By using cookies, it will be easy for you to surf our website, that when you visit our website, the information and content is tailored to your preferences and we otherwise personalize your experience while interacting with our websites. Cookies also enable us to understand how our website is being used and how to further improve it.

Your options

We can only place cookies if your browser allows the use of cookies. It is your choice to either accept or refuse cookies and there is always the option to revoke your permission for us to place cookies.

If you do not want to receive cookies at all, you can adjust the settings of your web browser to fully block the use of cookies. In this case, some functionalities on our website may be deactivated, such as you may not be able to open an account, place an order, or use our chat function. You can also adjust the settings of your browser to be informed by your browser when a cookie is placed.

Third party cookies

Third parties, such as our service or analytics providers, may also place cookies on your computer when you visit our websites. Third-party cookies enable third-party features or functionality to be provided on or through the website or service you are using (such as interactive content and analytics). These cookies belong to and are managed by these other parties. You can set or amend your web browser controls to accept or refuse cookies. If you disable cookies in your web browser settings, no cookies can be placed on your device. In the event that you allow cookies, the privacy and cookie policies of these third parties apply.

Which cookies do we use?

Functional cookies

Functional cookies ensure that our website functions correctly. Examples include the saving of browser settings. These cookies cannot be deactivated but these cookies have no impact or limited effect on your privacy as no personal information is collected or transmitted to us. Among other things, these cookies ensure that:

• Your preferences, such as your region, are saved;
• The load on the website is balanced, keeping it functional and available; and
• The misuse or potential problems on our website can be detected.

Analytical cookies

We may use Google Analytics or other analytics providers to collect statistics about the use and users of our websites. By measuring the use of (specific parts of) the websites, we can improve our websites for the benefit of the users. We further use these statistics to measure the number of our visitors, the duration of the visit of each visitor, how visitors navigate through the different pages on our website, consider which sections of our website need adjustments or should be revised, and optimize our websites in general. The Analytics cookies provide us with the following data that will be stored in our web analysis system, such as:

• The IP address;
• Traffic source or campaign that explains how the user reached our site;
• Operating system;
• Screen size;
• Which pages and subpages are visited on the website; and
• The duration of the visit or use of the website and its subpages.

Browser settings

If you do not want websites to store cookies on your computer, you may adjust your browser settings. You will then be given a warning before cookies are placed. You could also adjust your settings to the extent that your browser refuses all cookies or only those from third parties. You can delete cookies that have been placed. Please note that you have to adjust the settings for each browser and computer you use.

Please note as well that we cannot guarantee that our website will function properly if you do not want to accept cookies. It could be that some functions of the site are lost or that you may not see certain websites at all.

Deleting cookies

Deleting cookies in Chrome

Click on the icon with the 3 dots in the top right corner. Click on More tools > Clear browsing data. Make sure that the 'Delete cookies and other site and plug-in data' box is ticked. You can also indicate how old the cookies should be. Then click on 'All'.

Deleting cookies in Internet Explorer

Go to the menu Extra > Internet options > General. Under Browsing History, click on Delete. It could be that you do not want to delete everything. Just make sure that the Cookies box is ticked and click on Delete.

Deleting cookies in Firefox

Go to Extra > Options > Privacy. Click on Delete your recent history. Under Details you can indicate exactly what you want to delete. In any case, tick the Cookies box. You can also indicate how old the cookies should be. Then click on 'All'.

Deleting cookies in Safari

Click on the radar icon in the top right corner. Click on Preferences, go to 'Privacy' and click on 'Remove All Website Data'. You can also click on 'Details' and remove selected data.

Our privacy policy

You will find more information on how Inkowl uses your personal information in our Privacy Policy. Our Privacy Policy can be found above.

Questions

If you have questions or complaints about the use of cookies by Inkowl, or would you like to respond to our cookie policy, please contact us by emailing us at [email protected].

Last modified: December 21, 2020