COVID-19 UPDATE: Due to safety and staffing issues, customers who return items should allow 4 weeks for the returns to be accepted and processed. For your convenience, in the case of defective product requiring replacement, we will be able to send replacement product without first requiring receipt of the defective merchandise.
InkOwl offers a 100% Satisfaction Guarantee on all of our ink and toner products. If you are not satisfied with your purchase, you may return the products within 30 days of purchase for a replacement or refund. Please note that the shipping charges are non-refundable. Please see our Warranty and Returns page for complete information on our policies and procedures for returning unused or defective products.
We do our best to ensure that our products are suitable for use in the printer models associated with the products on our web site, and guarantee the products are free of defects which could cause damage to these printers. Please read the information below to resolve any problems you may be having with your printer. Or, simply give us a call and we will be happy to help you!
Many print-quality problems can be corrected by performing the cleaning procedures outlined in your printer User Guide. The cleaning procedure may need to be repeated 2 or 3 times before the problem is corrected. Sometimes, turning your printer off overnight, then re-running the procedure 1-2 more times may help clear-up a missing inkjet.
Using our compatible ink and toner products does not void your printer warranty! Your existing printer warranty is still in effect when you use our compatible ink or color toner cartridge products. Consumers are often told by the printer manufacturer’s technicians or salespeople that using non-brand supplies will "void" their warranty. This is not true and may be a violation of Federal Trade laws if enforced by the printer manufacturer. The Magnusson-Moss Warranty Improvement Act establishes your right to use compatible supplies!