US orders are shipped with either USPS or UPS Ground. Shipping is free for all orders over $50, otherwise the fee is $4.95. We ship all our orders from Champlain, NY within a maximum 2 days of their receipt, usually less (not including weekends and postal holidays). Typical transit times vary from 2 to 5 days from that point.
All Canadian orders ship with Canada Post or UPS Standard and will take between 2-10 days for delivery. Shipping is free for orders over $75, otherwise the fee is $6.95. Orders to Canada are shipped from our Canadian warehouse location so there will be no brokerage fees or customs duties to pay.
International orders ship with the United States Postal Service. Shipping is free on orders over $140, otherwise the fee is $12.95. However, for certain items and for certain destinations, the shipping charge may need to be revised. We will contact you with the revised charge for your approval before completing the payment. International orders typically take between 5-15 business days for delivery.
Once you place your order, you will see the order confirmation page and an e-mail containing your order number will be sent to you. If you do not receive the confirmation email, contact us directly at 1-888-446-5695 or via e-mail at [email protected]. Once your order has been shipped, an e-mail will be sent to you. It will indicate which carrier was used along with a method to track the order to your door.