Issues with SAMSUNG firmware upgrades

SAMSUNG has been using firmware updates on its laser printers to disable compatible chips such as the ones used in our toner refill kits. If you own one of the SAMSUNG models listed below, it is important that you do not accept any firmware update or upgrade if prompted by the printer.

Affected models: CLP-310, CLP-315, CLP-320, CLP-325, CLX-3170, CLX-3175, CLX-3180, CLX-3185, ML-1640, ML-1660, ML-1665, ML-1670, ML-1675, ML-1860, ML-1865, ML-1910, ML-1915, ML-2240, ML-2525, ML-2580, SCX-3200, SCX-3205, SCX-4600, SCX-4623

InkOwl has taken every measure possible to remedy the situation. Our chips are constantly updated to be compatible with all the lastest firmware revisions.

If your refilled cartridges have suddenly stopped working, it might be because of a firmware update. You should be able to get them working again by replacing the chips with the latest revision, available on our website. Contact a sales representative for further information.

In addtion, InkOwl has also started including warning labels in our toner kits for customers to stick on their printers to remind other users of the printer not to accept any firmware upgrade. This warning label can be printed here in English, French, Italian, or Spanish.

A final note, if you are planning on buying a monochrome or color laser printer and want to use refill kits or compatible cartridges, be sure to avoid certain manufacturers' tricks whose sole purpose is to limit your ability to purchase third-party consumables. You should be looking for the follow characteristics:

• No chips on cartridges
• Drum units separate from the toner cartridges, or printheads separate from the cartridges (for inkjet)
• Availability of aftermarket consumables and refill kits

Feel free to send us an email. We will gladly assist you in your choice of laser printer.